Q. Is Shell or SSH access available?
A. No. There are too many security concerns allowing this type of access in a shared environment. If you need such access, we suggest a Dedicated Server.
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Q. How do I access the Control Panel?
A. To administrate your account, login @
http://login.sprocketdata.com using your login and password, but remember they are case sensitive. Each screen has a context sensitive "Help" button in the lower right of the screen.
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Q. What is my mail server?
A. Unless you have changed your MX record (and you would know if you did), all sites hosted at Sprocket Networks use mail.YOURDOMAIN.com for both incoming and outgoing mail.
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Q. What is Web Mail and how do I use it?
A. All accounts include a WebMail interface for sending and receiving email without a POP3 client (such as Outlook). This is great for traveling. Simply point your browser to http://webmail.YOURDOMAIN.com and login using your mail account and the password for that account. Be sure to omit the 'www'.
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Q. What is the correct FTP to use?
A. Please note that until your new DNS information has propagated, your will not be able to view your site on our server unless you edit the Host File on your computer. Once your DNS has fully propagated, simply use the following in the FTP client of your choice:
FTP site: www.YOURDOMAIN.com
FTP directory: /httpdocs
FTP login & password: same as your account login info by default
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Q. Can I ship my server to Sprocket Networks?
A. Of course. All major delivery companies come by our facility daily. If you do ship your server to Sprocket Networks, we'll even reimburse your account for up to $25 per server. We also offer secure pickup services for clients in the DFW Metroplex.
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Q. What network card should be I use?
A. We suggest a quality network card such as a 3Com. Our network supports both 10 and 100 Mbps cards. If you don't have a network card we can supply one for you.
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Q. If you would like to FTP data before the DNS propagation is complete, simply use:
A. Your FTP site will be one of the following:
66.100.167.2 (vhost104)
Other useful information:
FTP directory: /httpdocs
FTP login & password: same as your account login info by default
If your not sure if you are on vhost104, you can contact support.
close Q. What DNS settings do I use for my domain?
A. Point the DNS for your domain to:
vhost104.sprocketnetworks.com @ 66.100.167.2 (primary)
ns104.sprocketnetworks.com @ 66.100.167.2 (secondary)
Please note that full DNS propagation can take 24-72 hours.
If your not sure if you are on vhos2 or vhost3, you can contact support.
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Q. How much data transfer (traffic) do I need?
A. Web sites vary greatly in size, and the amount of text, number of images, and quality of those images per page affect the transfer. For example, the main page at
www.cnn.com runs around 200KB or more while the main page at
www.google.com is around 60KB or so. 1000KB = 1MB, and 1000MB = 1GB, so you would really have to try and use more than 1-2GB per month. Basically, if your site uses more than that, you probably know it.
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Q. How soon can you have my account active?
A. During normal business hours (M-F, 0830-1600) orders are processed immediately and accounts are provisioned within minutes. After-hours and weekend orders are usually processed in a few short hours. For client security and fraud prevention, all of our orders are provisioned manually, thus the short lag time.
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Q. I'm a client from out of town and am traveling through Dallas. Can I have a tour of Sprocket Networks?
A. Sure. We'll be happy to show you around. If time allows, we may even treat you to some great Mexican food or Texas barbecue. Just let us know you're coming...
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