Managed Services

With managed services solutions from Sprocket Networks, we become an extension of your team and allow you to focus on your core business while we focus on your hosting needs. Our managed services are customized specifically for your business and can be added to any of our services and combines peace of mind with value, which enables you to maintain control of your IT infrastructure. You’re able to offload routine, time-consuming administration to our technical experts. You'll gain peak performance and on demand scalability without the costs typically associated with buying, staffing and maintaining these systems yourself.

We work with a single-minded, customer philosophy: we want to provide you with the right systems, solutions and architecture from the beginning to mitigate the reactive interruptions that create business distractions.

When your staff wears too many hats trying to manage your IT infrastructure, there can be too many missteps and performance issues. We have hand-picked technical experts for separate components of your infrastructure so nothing gets overlooked.

It is frustrating to wait in support queues and repeat your issues. With our managed services solutions, you have direct access to our technical experts. In fact, don’t be surprised if we reach out to you with a proactive strategy before your environment experiences any problems.

Sprocket Networks SLA provides you with the confidence that your environment will always be available. Backed by service-credit guarantees as high as your entire monthly charges, we assure 100% network and datacenter power uptime.

Sprocket Networks is the perfect partner for outsourcing your core IT infrastructure. Whether its e-mail or other applications, we help ensure cost-effective availability that allows you to focus on your business. Our staff of experts acts as an extension of your IT team, working collaboratively with you from initial design through operation and growth.

Please see some of our managed services offerings that you can order right online, below. For more customized needs please contact us.

Managed NOD32 Anti-Virus With a personal firewall, anti-spam, and the same anti-virus and anti-spyware protection delivered by ESET NOD32® Antivirus, ESET Smart Security is the most comprehensive defense against Internet threats. These threats come in many forms. In fact, by the time you finish reading this sentence, approximately 70 new variants of malware—viruses, Trojans, worms, root kits, spyware, and more—will have been released. But ESET Smart Security will keep you safe. And with the addition of personal firewall software, you can proactively filter content, ensuring customized protection. ESET Smart Security is a tightly integrated solution designed to protect computers from a range of threats. Built on the award-winning ESET NOD32 Antivirus and its powerful ThreatSense® engine, ESET Smart Security provides anti-spyware, anti-spam and customized firewall features to protect you, your family and your business from Internet threats. Sprocket Networks is continually monitoring your systems to alert you if threats arise that can compromise your systems. Managed Server Monitoring and Alerting Monitoring is critical to the delivery of effective management services that keep IT infrastructure up and running. We enable you to monitor more devices, more services and more operating systems with greater scalability than any other solution. Our solution is the only IT automation and managed services solution that gives you the flexibility to use agents or probes for monitoring. Receive alerts from your PCs, servers, printers, routers and other network devices, then take action to correct problems before they lead to business-crippling downtime. What can I monitor? We can monitor the availability and performance of virtually any IP-enabled device, including desktops, laptops, servers, printers, copiers and routers. We use software agents and probes to gather all critical data and build an inventory of devices on your network. Detailed monitoring data Instead of merely indicating whether a device is working or failed, we report more granular information. From your web based dashboard, you can easily see whether a device is normal, failed, nearing failure, mis-configured, disconnected, reporting stale data or not reporting data at all. This allows you to assess and repair network problems more quickly. What's more, all of these states offer configurable thresholds, so you decide when warnings need to be issued. Monitoring with Agents and Probes You have the flexibility to monitor your network with agents, probes or both. Agents are critical for monitoring mobile devices (such as laptops) that are not always connected to the network, while probes are a more cost-effective way to monitor a large number of devices within a network. Our ability to use both agents and probes allows you to get a full view of your network in the most flexible and efficient way possible. Managed Off-Site Backups Software Installation Start by installing a small software agent on the server and identifying the data to be protected using an easy to use web interface. Setup takes just 20 minutes and support is available to walk you through the entire process. Initial Full Backup using a broadband connection such as DSL or T1 line, the Service first performs a full backup of all files on your protected server. From then on it backups up the files at the byte level that have been created or changed based on the schedule you set. Such small data transmissions pose no performance issues for your network. Secure Offsite Data Center Data is transmitted to two redundant data centers, In addition, all data is encrypted before it leaves your server and remains encrypted on the vault. Only the encryption key password that you control can unlock the data. Web Management Portal Your account will be given a personalized Web Management Portal from which you can enroll servers, download software, set policies, and initiate restores, all through the web, from virtually anywhere. You can also check the status of your data protection operations 24x7. Recovery Options Point and click in the web interface to restore the most current version of your data from a few minute ago or choose from hundreds of previous versions in the historical archive. The service allows you to restore data back to the original server or any server you choose. MS Hosted Exchange per User Microsoft Exchange Online is a hosted enterprise messaging solution based on Microsoft Exchange Server that helps give your business the protection it demands, the anywhere access employees want, and the operational efficiency your IT staff needs. MS Hosted Exchange extends rich capabilities to your users with a single sign-on, including e-mail, shared calendaring, and contacts. And it works with Active Directory to ensure that information is synchronized between your local and online directories, allowing your IT department to support a mix of hosted services and on-premise software. Additionally, Exchange Online supports business continuity and disaster recovery with cloud-based antivirus and spam filtering and high data center security standards. MS Hosted Sharepoint MS Hosted SharePoint provides a highly secure, central location where employees can efficiently collaborate with team members, find organizational resources, manage content and workflow, and gain the business insight to make better-informed decisions. Based on Microsoft Office SharePoint Server 2007, this Microsoft-hosted solution helps employees create and manage custom team and project-focused intranet sites for collaboration and document sharing. Users get the flexibility and customization they need to truly work efficiently across teams with tools like wikis, blogs, surveys, shared workspaces, and process workflows. And as a seamless extension of the Microsoft Office system, SharePoint Online is familiar and easy to use, and it enables collaboration within the applications your users already know. Hosted CRM What is CRM and who needs it? CRM stands for Customer Relationship Management. It's just a fancy way of describing the technology that helps you communicate better with your customers and organize contact information (names, addresses, phone numbers, fax numbers, email addresses, etc.). The goal of using CRM technology is to increase your revenue, improve customer satisfaction, stay competitive, and realize profit. All businesses, large and small, need some way to achieve these goals. Our Hosted CRM provides an online CRM solution, which means it is Internet based as opposed to being installed on your PC or on a server located at your office. The main benefits of an online solution are: it is available anywhere you have access to the Internet real time sharing of information between people in different physical locations no worries about losing your data if your PC crashes or is infected with a virus you don't have own or operate any special computer hardware you don't have download or install any software on your PC you don't have to hire technical people to manage hardware and software Most of our customers sign up for our product because they: have customer information on bits of paper all over the place and want to get organized are using Excel spreadsheets but they are getting too big and difficult to manage are using ACT! or Goldmine but are afraid of losing data if the PC crashes or is infected by a virus need to share information with partners or employees in different locations have used salesforce.com in the past, but want something that costs a lot less but does the same thing Our Hosted CRM solution was designed especially for small business owners with limited resources and big ideas. There is nothing to install and nothing to download - just sign up, log in, and get started. MS Hosted E-mail Archiving Click for more information. MS Hosted E-mail Continuity Click for more information. MS Hosted E-mail Filtering Click for more information. MS Hosted E-mail Encryption Click for more information. Basic Managed Services The Basic Managed Services plan is designed for those who want Sprocket Networks to manage the basic settings of their server. When you utilize our Basic Managed Services, you can rest assured that your server is in the hands of professionals. List of managed dedicated server services under the General Managed Services option: IMAP, POP & SMTP E-mail Services DNS (BIND) HTTP (Apache on Linux, IIS or Apache on Windows) Apache Addons and Modules MySQL Basic Managed Services include 2 hours of system administrator trouble-shooting time per month and additional hours can be purchased at $75.00 per hour. Hours do not roll to the next month. Load Balancing (requires a min. 2 servers) Load Balancing and High Availability (HA) Features: AutoFailover - The mainstay of HA offering and the foundation for the high availability option is the unique capability of maintaining extraordinarily low cache times. This allows for near real time traffic redirection. When AutoFailover detects a failure it automatically updates the DNS record for your domain so that the server requests are sent to the IP address of your alternate server or server cluster. Load Balancing - One instance of our HA offering can monitor as many as twelve (12) Servers / IP's and balance the load among them. Our patented “Intelligent Round Robin” offers a flexible means to manage the behavior of cooperating servers. A web site visitor, for example, engaged in a session at one server will not be sent to a different server unless the visitor clicks on a fully qualified link within that web site requiring a new DNS resolution. Geographic Load Balancing - Geographic load balancing deployed entirely as a service has revolutionized the global load balancing industry. With no hardware to deploy and no software to configure, our GEO LB offers a complete paradigm shift for true global traffic management. Server Monitoring - Our service monitors your server, dynamically. Every few seconds, our agents monitor your server within the protocol you select. Not only can it check the availability of your server and your server software functionality, but also it can check the validity of the content being served. All this at a fraction of typical monitoring software prices. Including Multi-Point Monitoring. Monthly Security Audit (Windows) The Security Audit will be conducted on request by our experienced team of administrators, and will cover the bulk of the known security exploits on your server. Monthly Security Audit (Linux) The Security Audit will be conducted on request by our experienced team of administrators, and will cover the bulk of the known security exploits on your server.