Q. What size server can I colocate? Mid-Tower or Rack-mount?
A. We can accommodate any size rack mount or Mid-Tower case, but our collocation plans generally provide for a 3U rack-mount or a 21" tall x 8.5" wide x 19" deep Mid-Tower case. Please contact
sales@sprocketnetworks.com if your server is outside of these specs.
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Q. Can I collocate a XXXXX?
A. Sure. We have clients with iMacs, oversized server cases, speciality cases, and more. There hasn't been a request we couldn't help with yet. Contact
sales@sprocketnetworks.com with your special needs.
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Q. I'm running a specialty server and need XXXXX. Can you help?
A. Yes. We've been known to run dedicated land lines, dedicated power circuits, etc. If you have special needs, please contact
sales@sprocketnetworks.com for assistance.
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Q. What OS's do you support?
A. All of them. Our favorites are the Open Source strains, but Windows and even Apple boxes are welcome.
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Q. Do I have 24/7/365 access to my server?
A. In case of emergency, simply contact us any time. For regular maintenance issues, we do ask for 24 hours notice, just out of respect for our Geeks.
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Q. Can I ship my server to Sprocket Networks?
A. Of course. All major delivery companies come by our facility daily. If you do ship your server to Sprocket Networks, we'll even reimburse your account for up to $25 per server. We also offer secure pickup services for clients in the DFW Metroplex.
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Q. What network card should be I use?
A. We suggest a quality network card such as a 3Com. Our network supports both 10 and 100 Mbps cards. If you don't have a network card we can supply one for you.
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Q. I need to collocate a server ASAP.
A. Is today soon enough? Really, we offer same day service. No worries.
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Q. Can you rotate tapes in my server for me?
A. Yes. Be sure to install and configure your tape drive before you ship your server to Sprocket Networks. We can rotate your tapes on a weekly or daily basis, with offsite storage also available.
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Q. What if my server goes down and I cannot get to Sprocket Networks' facility?
A. Sprocket Networks provides remote power cycling of your server's power outlet via IP (emulating a hard reboot). If you need a reboot of your server that requires hands-on attention, simply contact our Support Staff 24/7 to open a support ticket. Simple hands-on reboots during business hours are no charge. After-hours reboots may incur a $60 fee for priority attention.
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Q. Who do I contact if I need to add IP addresses, another Ethernet port, or an additional server?
A. Contact
sales@sprocketnetworks.com to order additional services. Normal hours are M-F, 0800-1600. If you have an emergency need, our Support Staff will be able to help.
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Q. How soon can you have a server online for me?
A. During normal business hours (M-F, 0830-1600) orders are processed immediately and accounts are provisioned within minutes. After-hours and weekend orders are processed first thing Monday morning. For client security and fraud prevention, all of our orders are provisioned manually, thus the short lag time.
But I *HAVE* to have it now! Everything is on fire and the world is crashing down around me! Ok, no problem. First, take a deep breath and try to relax a bit. You've come to the right place, Sprocket Networks offers a "911" VIP option for those immediate, mission-critical orders. This priority service gets your box online ASAP, 24/7/365. Simply contact our Support Team and we'll make everything as right as a Disney movie.
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Q. I'm a client from out of town and am traveling through Dallas. Can I have a tour of Sprocket Networks?
A. Sure. We'll be happy to show you around. If time allows, we may even treat you to some great Mexican food or Texas barbecue. Just let us know you're coming...
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